Jack Henry has awesome documentation on the process, functions, controls, etc. It came in a series of documents which should have been provided when the account was initially set-up. You can contact JH/BSA, and also ask for a documentation package that you can provide to the regulator. It has a lot of great information including how the product works, why, controls, etc.
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Integrity. With it, nothing else matters. Without it, nothing else matters.