We put the discounted rate in the promissory note. If the customer discontinues the auto payment, we do not adjust the rate. It just makes the whole mess too labor intensive and time-consuming. Customers that take advantage of the discounted rate typically do not discontinue the auto payment....probably think that their rate might go up....though there is absolutely no verbiage in the promissory note which would allow such an action on our part. We treat employee loans the same way. If an employee quits or is fired, he/she gets to keep the discounted rate. We don't think this is a huge monetary loss for the bank. Sometimes, offering the discounted rate for auto payment serves to draw the customer in to close the deal...a loan and a checking account.
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The more you sweat in training, the less you bleed in battle.......