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#1474709 - 12/01/10 08:56 PM e-statement time frame
ozzie Offline
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Joined: Jun 2003
Posts: 155
Is there a requirement on the bank's part to remove a customer from receiving their statements by e-mail if they have not opened their e-statements for 6 months to a year. The customer is receiving the e-statments OK they are just not taking the time to open them up. They are using the on-line banking product we have to balance their account. Thanks.

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eBanking / Technology
#1474849 - 12/01/10 11:29 PM Re: e-statement time frame ozzie
Richard Insley Offline
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Richard Insley
Joined: Oct 2000
Posts: 10,084
Toano, VA
...gone fishing.

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#1474870 - 12/02/10 01:03 AM Re: e-statement time frame Richard Insley
Andy_Z Offline
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Joined: Oct 2000
Posts: 27,546
On the Net
The same rule applies as if they were getting paper. You've no idea though if they'd open those, shred them or put them in a shoe box. You've "delivered" them.
My opinions are not necessarily my employers.
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell

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