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#1474080 - 11/30/10 11:06 PM Call Center audit
Black & Gold Offline
Junior Member
Black & Gold
Joined: Aug 2008
Posts: 35
Dark Side of the Moon
Does anyone have a call center internal audit work program and/or risk and control matrix they'd be willing to share? I'd appreciate it. Please PM me, thanks in advance.
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"Who would have thought that the thing that would save this company would be work. And pancakes." - Michael Scott-The Office

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Audit
#1483737 - 12/21/10 09:30 PM Re: Call Center audit Black & Gold
Black & Gold Offline
Junior Member
Black & Gold
Joined: Aug 2008
Posts: 35
Dark Side of the Moon
Bump
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"Who would have thought that the thing that would save this company would be work. And pancakes." - Michael Scott-The Office

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#1483851 - 12/22/10 01:38 PM Re: Call Center audit Black & Gold
rlcarey Offline
10K Club
rlcarey
Joined: Jul 2001
Posts: 79,339
Galveston, TX
I think it is all going to depend on what your call center does...... Not a whole lot of banks staff these any more.
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The opinions expressed here should not be construed to be those of my employer: PPDocs.com

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