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#149436 - 01/13/04 07:28 PM
Rant-"that's the way we always did it..."
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#149437 - 01/13/04 07:39 PM
Re: Rant-"that's the way we always did it..."
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Diamond Poster
Joined: Feb 2003
Posts: 2,362
Colorado
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How about the response, "Well, we've always done it wrong, then."
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#149438 - 01/13/04 08:10 PM
Re: Rant-"that's the way we always did it..."
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Quote:
"because we've always done it that way"!?
My favorite is, "well, the examiners didn't say anything during the last exam. . ."
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#149440 - 01/13/04 08:22 PM
Re: Rant-"that's the way we always did it..."
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Joined: Jul 2002
Posts: 1,678
United States
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#149441 - 01/13/04 08:24 PM
Re: Rant-"that's the way we always did it..."
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Turnpike Exit 10
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LOL Dawgfan, that was funny.
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#149443 - 01/13/04 09:20 PM
Re: Rant-"that's the way we always did it..."
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Joined: Nov 2003
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I'll write that one down, Dawnie. (For recollection, not in a report.)
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#149444 - 01/13/04 09:48 PM
Re: Rant-"that's the way we always did it..."
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Power Poster
Joined: Jul 2002
Posts: 5,568
New Jersey
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Actually, I've heard this expression more often from employees than from management. Resistance to change is not the exclusionary province of management and the directorate.
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Management is doing things right; leadership is doing the right things. Peter Drucker
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#149445 - 01/13/04 09:50 PM
Re: Rant-"that's the way we always did it..."
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Joined: Nov 2003
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Resistance to change is not the exclusionary province of management and the directorate.
No, it's just more effective from there!!! 
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#149446 - 01/13/04 10:06 PM
Re: Rant-"that's the way we always did it..."
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Power Poster
Joined: Aug 2002
Posts: 7,353
Anchorage Alaska
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LOL Joker! So true!!!
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CRA Rating is in...Oh who cares...I'm home with the baby.
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#149447 - 01/13/04 10:11 PM
Re: Rant-"that's the way we always did it..."
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Power Poster
Joined: Jul 2002
Posts: 6,726
the sandy shore
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I actually hear this more often in the non-profit world than in banking. Sadly.
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I disbelieved what he was saying so hard, I probably created an alternate universe where it wasn't true.
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#149448 - 01/13/04 10:27 PM
Re: Rant-"that's the way we always did it..."
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Platinum Poster
Joined: Jul 2002
Posts: 832
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I tend to get "we never did it that way at any of the other banks I worked at".
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I'd rather be fishing.
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#149449 - 01/13/04 10:35 PM
Re: Rant-"that's the way we always did it..."
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Power Poster
Joined: Aug 2002
Posts: 7,353
Anchorage Alaska
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I am SOOO careful not to say "This is the way we did it at so and so bank" even when I know that way is probably far better than the way we're doing it.
I just never like to see the eyes start rolling....
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Dawn Coursey VP/CRA Queen
CRA Rating is in...Oh who cares...I'm home with the baby.
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#149450 - 01/13/04 11:02 PM
Re: Rant-"that's the way we always did it..."
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Power Poster
Joined: Jun 2001
Posts: 6,153
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Quote:
My favorite is, "well, the examiners didn't say anything during the last exam. . ."
Isn't that kind of like going to the doctor, having him look at your ears, nose and throat, and then saying, "I don't need to worry about that growth on my torso, the doctor didn't say anything about it when I saw him last."
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#149451 - 01/13/04 11:19 PM
Re: Rant-"that's the way we always did it..."
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Joined: Nov 2003
Posts: 12,846
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Yeah, and I especially love it when that quote comes two minutes after management's statement that the exam team didn't know what they were looking at!
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#149452 - 01/14/04 12:05 AM
Re: Rant-"that's the way we always did it..."
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Diamond Poster
Joined: Feb 2003
Posts: 2,362
Colorado
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I used to deal with a lending manager who always took the approach that the risk of getting in trouble for non-compliance was so small that we just didn't even have to worry about it.
He'd often ask me, "Have you ever heard of a case where this type of thing ended up in court?" or something along those lines. My answer (unless I did know of a case) was always to look him straight in the eye and say "no". No argument, no justification. My point was, I don't, but that's not relevant.
Once we were having a big meeting with people from all over the bank shortly after 9/11 to talk about the need to check OFAC, and he asked in his "you are being so ridiculous" tone, how likely we were to have someone from Al Qada come in to open a deposit account. Again, my response was "pretty unlikely." When I refused to argue the point, or justify my stance, he often dropped it.
I always thought saying "We've never had a problem with it before" was like saying "My house has never been on fire, so why do I need insurance?"
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#149454 - 01/14/04 01:00 PM
Re: Rant-"that's the way we always did it..."
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Power Poster
Joined: Oct 2003
Posts: 2,548
Southeast
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Great Blue hinted at a good solution for those resistant to changes. Make them the OFAC Compliance Officer.
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#149456 - 01/14/04 03:20 PM
Re: Rant-"that's the way we always did it..."
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Posts: 13,965
TN
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I'm going to change the rant if you don't mind. I'm performing the end of year HMDA verification. Now mind you, I've been here almost 2 years. Of the first 3 loans I've reviewed, two contained errors. I'm so furious. I've trained and last year the loan operations people had to go back and re-verify all of the loans due to errors. It looks as though these people aren't held accountable for the errors and no one cares but me.
Sorry - rant over - for now.
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#149457 - 01/15/04 06:49 PM
Re: Rant-"that's the way we always did it..."
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Anonymous
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My favorite is "show me where it says I can't" for instance, whiting out terms on a note
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#149458 - 01/15/04 06:49 PM
Re: Rant-"that's the way we always did it..."
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Joined: Sep 2002
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TN
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I had someone today ask to see something in writing. Sometimes it can be difficult to find. This wasn't.
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#149459 - 01/15/04 07:42 PM
Re: Rant-"that's the way we always did it..."
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Joined: Dec 2003
Posts: 140
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My favorite is "show me where it says I can't" for instance, whiting out terms on a note
We wrote up a branch for using white out on documentation. They told us, "It came over the fax machine like that."
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#149460 - 01/15/04 07:44 PM
Re: Rant-"that's the way we always did it..."
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Joined: Dec 2003
Posts: 140
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I had someone today ask to see something in writing. Sometimes it can be difficult to find. This wasn't.
We have actually been accused of having a different set of procedures than the rest of the bank.
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#149461 - 01/15/04 08:40 PM
Re: Rant-"that's the way we always did it..."
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Anonymous
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Oh yes, yes, yes! In my life as an auditor and compliance officer I have heard them all. My favorite one so far is one I heard recently from a newly appointed supervisor, "Well, we've always done it that way, therefore, it must be the right way to do it." This was even after I explained all reasons why the procedure was incorrect and mighty risky to the bank. Egos..?!?!?!? This is what makes my job fun, because it gives me soemthing else to put in my daily journal under "a funny thing happened on the way to......." 
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#149462 - 01/16/04 03:34 PM
Re: Rant-"that's the way we always did it..."
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Power Poster
Joined: Jun 2003
Posts: 7,659
Florida
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In my life as an auditor and compliance officer I have heard them all. . . This is what makes my job fun
I agree - after flowcharting a credit card department, the Director wanted to copy all the charts to use as departmental documentation. He decided against it when we pointed out to him that the clerk in the back office literally had more authority than he did because of lack of controls.
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#149463 - 01/16/04 07:44 PM
Re: Rant-"that's the way we always did it..."
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Posts: 1,117
On the road...
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#149464 - 01/16/04 07:46 PM
Re: Rant-"that's the way we always did it..."
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Platinum Poster
Joined: Nov 2002
Posts: 624
Texas
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I have been dealing with a Manager just this week over an audit recommendation, and what is really agrevating is that out of all of the findings, this is the one that was the easiest, least expensive fix! And they want to argue!!! How about this response: "Getting customers to sign contracts now, when we have never had them before, creates more risk than not having them at all. (  ....come again??) Both of these companies have been customers for many years and we have not had any problems. ( Thank Goodness! Since you never thought to get a contract signed.....  ) Furthermore, they are good customers and I trust them." So I just had to ask...."I see you just made a loan to this one...And you had them sign all of these documents because...?" Actually I said...Here's my report...provide your response in writing, then when Sr. Mgmt and Audit Committee approve "or not"....it's done! See ya next time around! 
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#149465 - 01/16/04 08:13 PM
Re: Rant-"that's the way we always did it..."
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United States
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#149469 - 02/11/04 03:06 PM
Re: Rant-"that's the way we always did it..."
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Posts: 13,965
TN
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I would guess that the regulations have changed quite a bit since he left, which you are obviously aware of. It doesn't seem as though he is. Don't let him get to you. One day it will all work out.
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#149470 - 02/11/04 04:06 PM
Re: Rant-"that's the way we always did it..."
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Power Poster
Joined: Oct 2003
Posts: 2,548
Southeast
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You can try something like "It's what you learn after you know it all that counts", or you can hang this picture on his office door. KIA
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#149472 - 02/12/04 05:11 PM
Re: Rant-"that's the way we always did it..."
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Diamond Poster
Joined: Jul 2002
Posts: 1,678
United States
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In my opinion, you should stay out of old "ex-examiner's" way whenever possible. Sooner or later, he's going to step in it big time, and then you won't have to worry about him anymore.
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#149474 - 02/12/04 05:40 PM
Re: Rant-"that's the way we always did it..."
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Diamond Poster
Joined: May 2001
Posts: 1,873
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Quote:
My favorite is "show me where it says I can't" for instance, whiting out terms on a note
You could say:"Show me where it says you can".
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#149476 - 02/12/04 08:39 PM
Re: Rant-"that's the way we always did it..."
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His personality is one of "stand in my way and I'll run over you". 
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