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#1409306 - 06/29/10 01:19 PM Teller Operations Policy
smh Offline
New Poster
Joined: Jun 2010
Posts: 2
I'm working on re-writing our current Teller Policy. It is several years old, and I'm looking for a good policy to go by. Does anyone have one they are willing to share?

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Operations Compliance
#1509627 - 02/14/11 02:55 PM Re: Teller Operations Policy smh
GrannieTwo Offline
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Joined: Nov 2010
Posts: 180
Central IL
Hi SMH - I am in your same boat many months later. My bank has never had a teller manual and will be starting from scratch. Did anyone ever come to your aid? If so, would you be willing to share with me? Thanks and Happy Valentine' Day!
_________________________
For when I am weak, then I am strong. 2Cor 12:10

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#1509642 - 02/14/11 03:08 PM Re: Teller Operations Policy GrannieTwo
Doug Hendrickson Offline
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Doug Hendrickson
Joined: Oct 2009
Posts: 3,927
I'd also be interested if someone has something to share.
_________________________
I hear and I forget. I see and I remember. I do and I understand.--Confucius

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#1509980 - 02/14/11 08:57 PM Re: Teller Operations Policy Doug Hendrickson
ChrisseyNJ Offline
Junior Member
Joined: Feb 2010
Posts: 40
New Jersey
Im in the same boat! Its no nice to know I am not alone!
_________________________
~at the end of the day, the only opinions that matter are those of my children~

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#1510293 - 02/15/11 05:29 PM Re: Teller Operations Policy ChrisseyNJ
kw004h Offline
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Joined: Nov 2009
Posts: 219
Chicagoland, IL
I, too, am always eager to see written manuals that are working well in other places. Anyone have something to share?

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#1589127 - 08/08/11 07:29 PM Re: Teller Operations Policy kw004h
smh Offline
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Joined: Jun 2010
Posts: 2
I've never found anything! Has anyone else?

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#1589516 - 08/09/11 03:00 PM Re: Teller Operations Policy smh
FlyinHawaiian Offline
New Poster
Joined: Jul 2011
Posts: 12
In my mind, a "Teller Policy" would consist of a multitude of seperate policy statements that encompasses teller operations.

For example, in my (online) policy manual, I have seperate policy sections for Branch Security, Cash Handling, Processing Transactions, Regulatory Compliance, etc.

We have a seperate online manual for detailed operational procedures.

An example of one of my teller policies is "We only will cash a check for a non-customer if it is drawn on [our bank]. In addition, a touch signature/fingerprint is required on the item."

The related procedure documents how to process the transaction in our teller system and properly capture a clean touch signature.

Hope this helps.

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