As a general rule, a bank is not required to respond to a court order from a state where it does not maintain a physical presence. Courts located in other states do not have physical (in rem) jurisdiction over persons/entities in other states. In general, an out of state court's order would have to be "enrolled" in a court in your state to be enforceable.
Never take advice from the other guy's lawyer. Call your own.
When your co-worker gets back say you will help him or her start writing procedures for handling third party claims against customer funds and information. This is not an area where anyone can simply figure things out without experience and comprehension.
In this world you must be oh so smart or oh so pleasant. Well, for years I was smart. I recommend pleasant.