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#1562845 - 06/09/11 05:19 PM Tellers Maintenance Capabilities??
lds1958 Offline
Platinum Poster
Joined: Oct 2006
Posts: 508
If we can limit the maintenance capabilities for tellers to be able to just put holds on the system (no other maintenance capabilities)would that be frowned upon?? We are having a problem with when a teller wants to put a hold on an item sometimes either our maintenance person is tied up and can't get it on the system for 2 or 3 hours and by that time the customer could have gone to Walmart or the ATM and used all the funds in the account. How do other banks handle this?

Thanks

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Audit
#1562954 - 06/09/11 06:41 PM Re: Tellers Maintenance Capabilities?? lds1958
3-2-Go Offline
Gold Star
3-2-Go
Joined: Nov 2008
Posts: 403
East
We don't allow our tellers to enter the check into the teller system if they are going to place a hold on it. If they are going to allow $100 then they only memo post $100.

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#1563741 - 06/10/11 08:42 PM Re: Tellers Maintenance Capabilities?? 3-2-Go
osucpa Offline
Diamond Poster
Joined: May 2011
Posts: 1,400
I do not think this would be frowned upon. Would they present the customer with the Hold Notice at the time of the transaction?

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#1564469 - 06/14/11 03:26 PM Re: Tellers Maintenance Capabilities?? osucpa
3-2-Go Offline
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3-2-Go
Joined: Nov 2008
Posts: 403
East
Yes.

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#1564734 - 06/14/11 07:03 PM Re: Tellers Maintenance Capabilities?? 3-2-Go
acslone Offline
New Poster
Joined: Nov 2009
Posts: 24
West Virginia
We allow our tellers to input the holds on accounts at the time of deposit(we allow immediate access to all deposits). A notice is given to the customer and the holds are then checked by me the next morning.

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