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#1572418 - 06/30/11 05:08 PM ATM removal
Overboard Offline
100 Club
Joined: Aug 2007
Posts: 192
We are thinking about removing an ATM from one of our locations. Does anybody know if we have to notify our customers?
It is an adverse action for customers that use that ATM.


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Operations Compliance
#1736383 - 08/29/12 07:19 PM Re: ATM removal Overboard
Denovo Co Offline
Gold Star
Joined: Jan 2005
Posts: 375
We are also considering removing our ATM. Our maching gets very limited use and not worth the cost. Do we need to send any notice (advance or otherwise) to our customers?

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#1737007 - 08/31/12 12:52 AM Re: ATM removal Overboard
Greg Offline
Platinum Poster
Joined: May 2004
Posts: 833
Does the ATM accept deposits? Is it co-located with a branch?

We pulled three ATM's over the past few years. Our regulator (FRB) told us the two cash dispensers (no deposits) were not considered "branches" so no notice was required. The third one did accept deposits but it was located at a branch so, again, no notice was required because the branch was still accepting deposits.

In Michigan state law was silent on the topic but that may not be true in NM. I would send a letter or E-mail and get a written reply just to be safe.
If you approach life with pure logic you can avoid almost all of the fun.

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#1737242 - 08/31/12 04:22 PM Re: ATM removal Overboard
BurntSienna Offline
Diamond Poster
Joined: Aug 2006
Posts: 2,407
We removed a remote ATM (that did not accept deposits) a couple of years ago with no prior notification of the customers. We did put up a big sign at the ATM machine itself that said simply "this ATM will be closed on XX/YY/ZZZZ". I am unaware of any regulation or state law (Illinois) that requires advance notice, and we researched it at the time.
"Gratitude makes sense of our past, brings peace for today, and creates a vision for tomorrow." - Melody Beattie

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