Response to Paul Reherman, good to hear that some states give better support. Our situation was that we also do business in Louisiana, a state originally supported by GulfPak; however, in 2000 we were informed that they would no longer support the Louisiana system, compliance, or documents.
As for the input issue, I was speaking of the defaults, not the specific new account/loan data. For example, my form may say that stop payments have to reach us by 4:00 pm; when they did an upgrade, the 4:00 disappeared and we had an empty blank. I also found that in the beginning, they were very accommodating at customizing forms for us and fixing "bugs"; but those "fixes" and customizations would not be on the next release and our own customizations (performed by them)were gone.
Better luck to others, I'm only answering to our experience and letting the inquirer know that there is another option. Whether our new system is better, only time will tell.
Opinions expressed are not necessarily those of my employer.