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#1602798 - 09/13/11 02:30 PM ATM withdrawal
Anonymous
Unregistered

A customer withdrew money from our ATM and claims that when she obtained the money it flew away. She wants the bank to reimburse her.

I cant register how we are liable for this? Anyone had this happen before if so what was the response to the customer?

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#1602805 - 09/13/11 02:35 PM Re: ATM withdrawal Anonymous
osucpa Offline
Diamond Poster
Joined: May 2011
Posts: 1,402
I do not believe the Bank is liable but a couple of things the Bank may want to consider for this situation.

-Is the individual making the withdrawal a bank customer.
-Dollar amount of the transaction

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#1602814 - 09/13/11 02:44 PM Re: ATM withdrawal osucpa
Anonymous
Unregistered

yes and dollar amount is insignificant for a bank our size and i figured it would come down to customer service. I just wanted to clarify that for future incidents where amounts may be bigger we have no liability and its more of a customer service issue rather than a compliance/reg issue.

Thanks!!!!

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#1602873 - 09/13/11 03:33 PM Re: ATM withdrawal Anonymous
Elwood P. Dowd Offline
10K Club
Elwood P. Dowd
Joined: Aug 2001
Posts: 21,939
Next to Harvey
Quote:
...when she obtained the money it flew away. She wants the bank to reimburse her.


If Regulation E had a heading such as: Force majeure or Acts of God, I think your bank would be on the hook. As it is, you are not. Your customer does get the chutzpah award for the day though. grin
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