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#1606058 - 09/20/11 05:33 PM Written Explanation that No Error Occured
illiniyak Offline
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Joined: Jan 2008
Posts: 280
I am preparing a written explanation letter for our customer to meet the requirements of 205.11(d) and was wondering if anyone had a sample that I could review.

Thank you in advance for your responses.

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eBanking / Technology
#1606302 - 09/20/11 11:09 PM Re: Written Explanation that No Error Occured [Re: illiniyak]
Andy_Z Offline
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Andy_Z
Joined: Oct 2000
Posts: 27,110
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I provide sample letters for Reg E that carry you through the investigation and provisional credit. But I share with my participants.

http://calendar.bollearningconnect.com/main.php?view=event&eventid=1316017044138

Suffice it to say describe the facts, who, what, when, where and why plus the disposition of your provisional credit, if applicable. It won't help you on this claim, but maybe you can join us in October.
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AndyZ CRCM
My opinions are not necessarily my employers.
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