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#1607121 - 09/22/11 03:25 PM CIP and religious veil
Burgess Offline
Diamond Poster
Joined: Jan 2004
Posts: 1,621
we have a woman wearing a veil coming in to take out a loan. she says she won't remove the veil that it is for religious reasons.


has anyone ran into this issue ever - if so what did you do?
My views, not my employer's views.

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#1607165 - 09/22/11 03:57 PM Re: CIP and religious veil Burgess
BC78a Offline
Gold Star
Joined: May 2006
Posts: 311
New York
At a prior bank, we would ask the person into a private room and have a female employee compare the face to the CIP information.
Just my opinion for what it is worth

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#1607271 - 09/22/11 05:14 PM Re: CIP and religious veil Burgess
Elwood P. Dowd Offline
10K Club
Elwood P. Dowd
Joined: Aug 2001
Posts: 21,939
Next to Harvey
There has already been at least one bank vs. hijab court case, but I cannot locate it. (Articles, yes. Court case, no.) If BC78a's solution is unacceptable, keep in mind that lots of banks open accounts via the Internet - they don't get to compare a face with a photo ID. My point is, don't insist that a photo comparison is essential when it clearly is not.

Alternatively, on receipt of the application, pull the individual's consumer report and ask questions based on that information that only she would be able to answer. If she answers successfully, you should be convinced of her identity.

Yes, any acceptable method should have been outlined in your CIP and this one is not. Do it anyway. Put the amendment in front of the board next month and acknowledge you did it out of policy because you thought it was the right thing to do. Surely, both the board and your next reviewer will have enough sense to realize...
In this world you must be oh so smart or oh so pleasant. Well, for years I was smart. I recommend pleasant.

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#1607336 - 09/22/11 06:09 PM Re: CIP and religious veil Elwood P. Dowd
Retread Offline
Power Poster
Joined: Oct 2003
Posts: 2,548
Politicians are like diapers. They need to be changed often and for the same reason.

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