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#1612233 - 10/04/11 05:37 PM Teller Shortages
Tricia Offline
Gold Star
Joined: May 2004
Posts: 458
Smack dab in the middle of IL
We have recently hired some new tellers and are having more teller outages. We have never had issues like this with teller outages, therefore, the bank has not had a written policy on the issue (as far as disciplinary action, etc). We are wanting to put a written policy in place but aren't sure what to include and what we can include (legally). It was suggested to make the teller responsible for the shortage (meaning they would have to personally cover the shortage, possible out of their paycheck, for example), but one employee thought that might be illegal to do. Can anyone share with me their procedures on dealing with teller outages? Thanks.
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#1612265 - 10/04/11 06:01 PM Re: Teller Shortages Tricia
osucpa Offline
Diamond Poster
Joined: May 2011
Posts: 1,402
Bad idea, what would be the difference between a teller outage and an outage on one of your due from bank account reconciliations. Would you make them make it up. Create some Teller Balancing Guidelines. For instance this may include the number of outages and dollar amount for a month for discipinary actions.

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#1612364 - 10/04/11 07:05 PM Re: Teller Shortages osucpa
RBanker Offline
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RBanker
Joined: Jul 2003
Posts: 2,675
Austin Texas
If they're over do they get to keep the money? Bad idea - it will push folks to force balance if they get concerned about their job......
Plus, you might want to check your states laws regarding employee compensation, there very well may be issues against that very thing.
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#1612378 - 10/04/11 07:19 PM Re: Teller Shortages RBanker
emily_elissa Offline
New Poster
Joined: Sep 2010
Posts: 4
Wauseon, OH
I would think that if you would require your tellers to personally cover their shortages, you should require your loan officers to personally cover their charged-off loans. We have a tiered system of written warnings, official probation periods, and termination depending on the dollar amount and frequency of offages. For example, a teller who is off more than $60 in any given quarter is put on 90 days probation with certain privileges, such as incentive payouts, suspended. I had a teller with a $350 overage last year which was never found - I'm sure she would have loved to keep the money, but believe me, she didn't make a donation to the bank...

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#1614684 - 10/12/11 02:36 PM Re: Teller Shortages emily_elissa
I Wear Many Hats Offline
Platinum Poster
I Wear Many Hats
Joined: Mar 2001
Posts: 591
the beautiful state of ME
We have a teller standards policy that relates to % of time in proof, amount of outages, etc. Check with banks in your area - you can probably find a bank that has one - its good to be consistent with bank's close by as tellers sometimes move around. Our policy has a system of progressive discipline and we also, at a certain point, will send for retraining. Termiantion is the last step. Some people just can't count money....
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#1614807 - 10/12/11 04:51 PM Re: Teller Shortages I Wear Many Hats
Tater Offline
Platinum Poster
Joined: Jan 2006
Posts: 629
Missouri
Frenchie, we do the same as far as progressive discipline from probation up to termination and we branch into IL.

In my opinion, our guides/standards are too liberal, but I can't get management to see that so I fight the fight on other fronts.
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