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#1619964 - 10/25/11 09:44 PM SSN does not match what customer gave us...
Shay Offline
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Joined: Jul 2011
Posts: 17
On the Credit Report Everything else does...
We are a small town community bank and had this happen. How do we go about helping the customer fix this. Can anyone point me in the right direction? Thanks
Last edited by Shay; 10/25/11 10:47 PM.
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#1620108 - 10/26/11 02:13 PM Re: SSN does not match what customer gave us... Shay
Shay Offline
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Joined: Jul 2011
Posts: 17
No one knows?

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#1620316 - 10/26/11 04:46 PM Re: SSN does not match what customer gave us... Shay
SLU Voice Offline
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SLU Voice
Joined: Apr 2004
Posts: 288
Hammond, LA
Have your customer contact your nearest social security administration office.

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#1620321 - 10/26/11 04:49 PM Re: SSN does not match what customer gave us... SLU Voice
Kathleen O. Blanchard Offline

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Kathleen O. Blanchard
Joined: Dec 2000
Posts: 21,277
My initial take was also to say contact SSA; I think they need to obtain proof of their SSN from SSA and then go to the credit reporting agency to straighten out their record.

Unless of course it turns out they are using a false SSN; you would not be the first small town bank to have that occur. But advising them to get proof of SSN from SSA will help uncover that if it is the case.
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#1625366 - 11/07/11 09:47 PM Re: SSN does not match what customer gave us... Kathleen O. Blanchard
PStateBank Offline
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PStateBank
Joined: Nov 2008
Posts: 498
Texas
Have the customer bring a copy of their social security card and cross check it with the credit report. Maybe the person pulling the report could not read the customer's writing, or it was somekind of typographical error, or the customer just doesn't know their own SS#.

As Kaybee said above, contact the credit bureau.
Last edited by PStateBank; 11/07/11 09:49 PM.
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