Customer comes in with loan app for X amount of dollars. The appraisal comes in low so the customer would like to drop the loan amount to avoid the PMI. Then in the course of the loan they decide not to go through with it altogether. Would this be an ANA or denial. I am leaning toward ANA since the bank didn't counteroffer, it was the customer's decision to drop the loan amount. We would have closed the loan with the original terms. Am I thinking the right way about this?