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#1656655 - 01/26/12 08:14 PM Financial Institution Complaint Form
bigfish Offline
Member
Joined: Oct 2006
Posts: 66
trolling for the big one
Is it a requirement to make the Office of Financial & Insurance Regulation Financial Institution Complaint Form (FIS 1010 revised 5/11) available to customers in the bank's branches? We have this on our branch audit checklist, but I am not sure whether this is a requirement or best practice.

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#1702698 - 05/23/12 08:35 PM Re: Financial Institution Complaint Form bigfish
TomS Offline
Gold Star
Joined: Jan 2004
Posts: 315
USA
We do not have it and I've never heard of such a requirement. State examiners have never mentioned it either.
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CRCM, CAFP, DAD

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#2188914 - 08/13/18 06:36 PM Re: Financial Institution Complaint Form bigfish
bigfish Offline
Member
Joined: Oct 2006
Posts: 66
trolling for the big one
I took a while, but I finally identified where this requirement is located. It is in the MI DIFS Administrative Rules for Financial Institutions.

MI DIFS Administrative Rules

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