It is reasonable to charge for paper, and not e-statements.
If you get a lot of push back, you might be able to emphasize the free e-statements, or lower cost accounts, etc. You don't want to hide attributes, but you don't want to mislead either.
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AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell