Whether or not an officer or employee using his/her own mobile phone is willing to share his/her mobile number with customers/clients ought to be a personal decision. It may be influenced by whether the individual is on salary or commission and by how close he or she runs to exhausting any monthly usage minutes on the mobile plan. If he/she wants a customer to have the mobile number, it's a simple (and personal) thing to write it on the business card.
I know it's ridiculous, but when a sales rep hands me a card and adds a mobile number to it, it looks like he/she cares about my business (as opposed to when it's preprinted).
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John S. Burnett
BankersOnline.com
Fighting for Compliance since 1976
Bankers' Threads User #8