We thought the form might cause more issues,which is why we've never used one. But, we're looking for a way for the bankers to really "get it"! To get how important it is they ask questions and email or call us with ANY suspicious activity. It seems that right after training, we'll get a lot of emails and calls and of course that dies down. If a Branch Manager doesn't feel comfortable asking their customer questions, how is that going to flow down to their employees?? ACBbank, I agree it should be reflected in raises! That is not happening here...yet. I understand how it can be very difficult to have certain conversations with customers, any seminars or webinars on that subject!?
I want to help our front line, it seems like the importance of BSA only gets through to some, unfortunately.