So in light of what you are saying, since the Bank has a policy of reporting all negative infomation, the Bank should not grant the borrower's request to not report this information, but to report to the Credit Bureaus that the borrower volunarily surrendered his property, right?
Right. As Randy indicates you are looking at a Fair Lending issue and as I stated earlier FCRA issues for not reporting accurate information. In addition you most likely will also be violating the contract with your CRA.
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The opinions expressed are mine and they are not to be taken as legal advice.