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#1696965 - 05/08/12 05:14 PM Visa Fraud Control and Investigation
heathern Offline
Member
Joined: Dec 2008
Posts: 65
We received an e-mail from our card service provider stating that they had been notified by the secret service of an ongoing investigation. They provided us with the card number and asked that we provide the genuine cardholders name, status of the card, and list of any fraudulent transactions. We are confident that the e-mail is legitimate, but shouldn't I get something more than an e-mail? Shouldn't I receive a formal written request or some sort of legal document? Has anyone else received this request? Thanks.

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#1697053 - 05/08/12 06:56 PM Re: Visa Fraud Control and Investigation heathern
John Burnett Offline
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John Burnett
Joined: Oct 2000
Posts: 39,684
Cape Cod
Your service contract with the card service provider may permit correspondence of this type via email. My only concern would be the security of the email messages being passed back and forth.
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John S. Burnett
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#1697076 - 05/08/12 07:23 PM Re: Visa Fraud Control and Investigation heathern
BC78a Offline
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BC78a
Joined: May 2006
Posts: 311
New York
I have had such a situation, but I cannot see how you can provide such information without a subpoena or customerís permission, unless it is related to a SAR
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#1697119 - 05/08/12 08:19 PM Re: Visa Fraud Control and Investigation heathern
BrianC Offline
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BrianC
Joined: Nov 2004
Posts: 6,310
Illinois
Remember that is the case of debit card fraud, when the bank credit's the cardholder and absorbs the loss, the bank becomes the victim. As the victim, the bank can provide information regarding the transactions to aid in the investigation without a subpoena.
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#1697129 - 05/08/12 08:31 PM Re: Visa Fraud Control and Investigation BrianC
heathern Offline
Member
Joined: Dec 2008
Posts: 65
Do you know where I could find this information in a regulation? Thank you.

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