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#1701332 - 05/18/12 07:40 PM Chex System- Inquiry
Dodge Offline
100 Club
Joined: Mar 2010
Posts: 246
A CSR pulled a chex system on a customer and under the inquiries section it showed that another bank in town pulled chex systems on this customer last year. However, under the "consumer inquired upon" it hadour customer social but a different name and address.

My question is are we responsible for clearing this or is the customer?

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#1701355 - 05/18/12 08:03 PM Re: Chex System- Inquiry Dodge
rlcarey Online
10K Club
Joined: Jul 2001
Posts: 79,948
Galveston, TX
Well, this should trigger your red flag/ID theft mitigation and CIP substantial discrepancy procedures. If it is determined to be an error, it would be up to the customer to get it cleared with ChexSystems and not your bank.
The opinions expressed here should not be construed to be those of my employer:

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