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#1701968 - 05/22/12 02:30 PM JH netteller and Fi to Fi transfers.
Lori01 Offline
100 Club
Joined: Jan 2007
Posts: 161
VT
Do anyone out there use netteller AND offer Fi to Fi transfers AND Jack Henrys ODP program?

We are having a very hard time getting the ODP limit to be available for Fi to FI transfers. JH keeps telling us to change the setting on different tables in the systembut its not working and we are getting very frustrated.

Please contact me directly at Loribe@nsbvt.com if your bank uses all three systems

Thanks so much!

Lori

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eBanking / Technology
#1701999 - 05/22/12 03:20 PM Re: JH netteller and Fi to Fi transfers. Lori01
Milby Offline
Platinum Poster
Joined: Apr 2007
Posts: 953
Tejas
Have you checked your regional user group? I'd bet there would be some banks in there that have experienced and/or resolved this.

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#1702290 - 05/23/12 01:07 PM Re: JH netteller and Fi to Fi transfers. Lori01
tdogz Offline
100 Club
tdogz
Joined: May 2012
Posts: 229
We use NetTeller & ODP, but not the Fi-to-FI transfers. However, for our intra-bank transfers and cash management customers, I know we have to go through and make sure that the system is set to use the AVAILABLE balance, not the ledger or collected or something else. Since ODP shows in the available balance, they can then access their ODP funds from their checking account. I'm not sure exactly where the settings would be though since we don't use the FI-to-FI transfer feature. With NetTeller, some settings are on the core (we use 20/20) and some are in FI Management.

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