Does anyone utilize Cash Dispenser or Cash Recycler machines in their branches? If so, what type of procedures do you have in place for them. Specifically, how often do you require a physical cash count? Thanks for any info!

Hi Audit Newbie,

A few of our branches have both the recycler and dispenser.

For the recycler, it is our policy to physically audit the cash once every two weeks.
For the dispenser, it is our policy to physically audit the cash once every week.

The reasoning behind the difference is that the recycler does not require "opening the machine" in order to replenish the cash. Because we are not "exposing all of the cash" without a teller being tied to the transaction, we audit less often.

We audit the dispenser more often because two people have to open the machine more often to replenish the cash supply.

Both audits require dual control. For the recycler, dual control is ensured because two tellers have to input their password to empty the cassettes.