I know I researched this before and if the customer brings the card into the bank and we run it through our machine, we can not charge a fee. The fees they are charged otherwise are ATM fees.
3.2 How do I avoid transaction fees while using my Direct Express® card?
— We encourage you to look closely at the fee summary above so you can be sure to use your card wisely and avoid fees whenever possible.
You can keep your fees low if you use a Direct Express® card surcharge-free network ATM to make your one free withdrawal. For subsequent withdrawals, use a Direct Express® card surcharge-free network ATM to reduce the amount of fees that you pay.
You can avoid fees by using your Direct Express® card at stores and retail locations to pay for purchases instead of getting cash at an ATM.
When you make a purchase using your PIN number, at many places, especially grocery stores you can also get cash back for free.
You can go to any bank or credit union that displays the MasterCard® acceptance mark and get cash from a teller free of charge.
You can use your Direct Express® card to buy money orders at the U.S. Post Office and other locations that accept Debit MasterCard®.
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