I don't know what your denial reason would be. I don't think you can say that your bank doesn't offer the product. It sounds like your bank offers the product, just on the commercial side and not the consumer side. I think i'd want to try to contact the applicants, apologize, explain what happened and see if they wanted to move forward with the application? ETA: and it doesn't sound like the application ever got decisioned, so i don't see how "approved but not accepted" would be an option either.
Last edited by raitchjay; 08/08/12 09:29 PM.
I'm fixin' to fix that.