I'm a little confused. On the one hand, you say they were in the military at the time the loan was made. But on the other hand, you say you are unable to validate active duty status. That seems contradictory.
At any rate, if they were already in the military on active duty at the time the loan was made, they are not eligible for rate relief on the loan, period. Change of station has no bearing on rate relief. Change of station and call to active duty orders are not the smae thing.
Jim Bedsole, CRCM, CBA, CFSA, CAFP
My posts - my opinions