On occasion customers will call in requesting a copy of an imaged check or other specific information. Our operations officer wanted to know if it was possible to email these types of requests to the customer and what needed to be done in order for this to happen? I'm assuming that we would need to get some type of written signature from the customer indicating that emailing this information is okay with them. Anything else we should be concerned with?

If our customers insist on email, we get a hold harmless authorization from them since the internet is not secure.

Are fax lines and phone lines and snail mail secure or encrypted?????????/

I just start ranting when I have to jump through so many more hoops to deliver products and services electronically than when they are delivered over the phone, in the mail, by fax, etc. Is that image any more secure in the hands of the US post office or sitting in your customers mail box? So, if I am giving a customer information over a corded phone, I can be 100% sure that she and I are the only ones that were capable of hearing what was said? I just think that in reality, electronic delivery of products is just as secure or more so than traditional methods.

Maybe this relates back to the post about the wonderful job up in DC - JOB SECURITY for regulators.

I agree. It is easier to steal a bank statement from an open mailbox than to retrieve an encrypted e-statement.