I am currently in charge of handling our returned mail. In an effort to get new, correct addresses will send letters to new addresses with COA forms and self-addressed stamped envelopes, and still get, maybe, 1 out of 20 back. I will call and leave phone messages, I will contact them any way that I can, and I still get very few responses.
Does anyone have any advice, suggestions, time-tested ways of getting more consistent replies from customers when it comes to changing their addresses?
Thanks so much in advance for your help.