We have a customer that ordered a website over the internet. He gave his account number and a check number. Later he couldn't get into his website that he paid for, so he called and cancelled it. In the meantime, the website company sent through two debit items (through the check system) to cover the "purchase". By the time he realized that these items had gone through his account, almost a month has past. Is there anything the bank can do to help him? He has since contacted the company, and they have given him the usual runaround, with no credit as promised forthcoming.
What time frames are we looking at? Or is it just the midnight next day and all is done as far as the bank is concerned?? Please help!