I always have a section in my monthly report for "Unresolved" findings. In a situation like this, I'd not only put the unresolved findings, but also my attempts to work with the Officer and the Officer's responses. Management has little patience for a broad response like "I'll do this ASAP". They want timeframes for a resolution, much like MJoyner mentioned.
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We're all here 'cause we've lost control.
Innerpartysystem