The customer who comes in and asks for a new account make a request, and you provide disclosures so they are aware of the terms and conditions. The same holds true here, the consumer needs to know the T&C. This applies if they request it, or if you, as an example, converted a MMDA to a NOW or other product. The T&C changed, the consumer must be informed.
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AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell