I had posted this in the "Marketing" section, but I thought perhaps it might fit in this category as well...
We have a products brochure in which we disclose fees, including those of our safe deposit boxes. It turns out that we have at least one branch, our newest one, that was told from its first day to charge a higher price than our other branches. Their "Lobby board" discloses the correct prices for the boxes at their branch. My feeling is that the brochures at that branch should have the charges corrected, either by marking through or stapling an insert [both temporary fixes] until new brochures can be printed. However, one of our bank officers is wanting to know exactly where in the regulations that it states that our brochures must match what is posted in the lobby. So far I haven't come across anything that specifically states that as such, but I feel like that they should match in order not to be deceptive in disclosing our product pricing...plus I would not want an examiner to walk in that branch and find that discrepancy. Could someone point me to something specific that would make my case...or am I wrong that this is a legitimate concern?
"When you believe He's all you need,that will be your defining moment." [from "Defining Moment" Newsong, Sheltering Tree CD]