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#1764308 - 12/05/12 10:48 PM Formal Complaints
Incognito1 Offline
New Poster
Joined: Mar 2005
Posts: 21
We would like to formalize our process for handling formal complaints - complaints received from CFPB, BBB, and regulators - and are looking for some example policies or procedures on this subject. Is anyone willing to share if they have one?

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Operations Compliance
#1764322 - 12/05/12 11:38 PM Re: Formal Complaints Incognito1
Compliance4521 Offline
Platinum Poster
Compliance4521
Joined: Jan 2007
Posts: 533
Washington
I have emailed BOL with our policy for posting to the 'tools' site.

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#1764771 - 12/06/12 07:30 PM Re: Formal Complaints Incognito1
Andy_Z Offline
10K Club
Andy_Z
Joined: Oct 2000
Posts: 27,750
On the Net
We have one now and I will be adding 4521s soon.

Have you looked at the tools available here, for free.

http://www.bankersonline.com/tools/tools.html
_________________________
AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell

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