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#1785956 - 02/14/13 01:06 PM MMA Closures
Tocomply Offline
Platinum Poster
Joined: Nov 2004
Posts: 650
When the customer violates the transaction limits the third/fourth time you should be closing the account or transferring it to a transaction account. How do you handle those customers that have direct deposits and preauthorized transfers? Do you keep the account open and stop all debits until that is taken care of, manually transfer these funds to another account until it's corrected?

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Deposits and Payments
#1786393 - 02/14/13 09:19 PM Re: MMA Closures Tocomply
OkieOps Offline
Platinum Poster
OkieOps
Joined: May 2001
Posts: 752
OK
I typically just change the account type, not the number. I send them a letter along with disclosures for the new account type explaining what I've done.

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