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#1789719 - 02/27/13 06:11 PM Skype Calls
Kristen C. Offline
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Joined: Jan 2008
Posts: 30
Our bank has been getting calls from Sykpe users. We received three calls the other day at different branch locations. Our employees followed procedure as they would with a regular phone inquiry and asked the caller security questions. Each time the callers were unable to answer the questions and disconnected. The callers provided our employees with the account names and social security numbers of three different people. None of the people were in our data base. Has anyone else dealt with these types of calls?

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Security - PUBLIC
#1789763 - 02/27/13 06:58 PM Re: Skype Calls Kristen C.
Andy_Z Offline
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New to me. So they're using video for these calls?
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AndyZ CRCM
My opinions are not necessarily my employers.
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Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell

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#1789766 - 02/27/13 07:01 PM Re: Skype Calls Kristen C.
Andy_Z Offline
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BTW, if this gets more than generic it may have to move to a Private forum. We don't want details of security procedures, but do want bankers and customers to be aware of fraud.
_________________________
AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell

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#1789778 - 02/27/13 07:22 PM Re: Skype Calls Kristen C.
Kathleen O. Blanchard Offline

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Kathleen O. Blanchard
Joined: Dec 2000
Posts: 21,277
I make Skype calls without video.
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Kathleen O. Blanchard, CRCM "Kaybee"
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The HMDA Academy
www.kaybeescomplianceinsights.com

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