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#1796451 - 03/19/13 11:43 PM Large currency transaction explanation
ABT Offline
Junior Member
Joined: Nov 2010
Posts: 32
I've had reluctance by some employees to inquire with a customer for an explanation on a large currency transaction because they don't want to upset the customer or risk losing their business. Even though we have discussed this should be done in a non threatening way, are there any suggestions to give to front line staff of how this can be done without putting them or the customer in an uncomfortable situation?

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#1796480 - 03/20/13 01:05 PM Re: Large currency transaction explanation ABT
Dani York, CRCM Offline
Power Poster
Dani York, CRCM
Joined: Apr 2005
Posts: 3,663
TN
Pm me your email address and I'll send you some training material I have on how to get a customer to talk.
_________________________
I can't herd the cats anymore, so I just set up the electric fences and let them fry when they stray out of bounds.

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