I have a member claiming 101 Apple Itunes Charges are not hers. She admits the first charge is hers, then 10 minutes later there are more charges for the same amount. This happens for 28 days (2 to 10 charges per day) and then they reported the rest as unauthorized charges. I do not know if the charges were directed to her account or not, but with a window of 10 minutes for the second charge occurring, I don't believe she was hacked or had card information stolen.
I have set up a computer with Apple Itunes installed so that I can ask if the member will log in and verify that the charges are not purchased for her account. She claims she only authorized one charge. If I find that there are 500 to 1000 songs purchased on her account since the first charge she admits to making, and then she says she did not authorize those charges ("someone else in the house must have done that" might be her excuse), couldn't I deny the claim because she benefitted?
By authorizing her card for her apple itunes account, does it matter if it is her or someone else clicking the 'buy button'? She could have written down her credentials for accessing the apple itunes store, kids logged in and started buying; is that really unauthorized access?
Same thing with Xbox points, I get the member on the phone with Xbox as well, and Xbox rep says the points were purchased for their gamer tag. Member states they did not authorize the points purchase; being that they preauthorized the card for the Xbox, if their friend buys points... he did so with a preauthorized card. In that scenario, is it really unauthorized access? There is no way to prove the member did or did not purchase the points or benefit from the purchase.
Advice please ladies and gents
i know I can always start talking police reports and filing charges against someone in their household, and that may be my only tool here.