Learn More - Click Here!

Thread Options
#1805829 - 04/17/13 09:36 PM Teller Outages
Southern gal Offline
Platinum Poster
Joined: Mar 2008
Posts: 504
Is there a reguirement that a teller outage report be submitted to BOD?

Return to Top
Operations Compliance
#1805845 - 04/17/13 11:05 PM Re: Teller Outages Southern gal
califgirl Offline
Diamond Poster
Joined: Mar 2002
Posts: 2,355
The O.C., California
None that I know of.

I doubt if they do it at Wells Fargo. smile
I can explain it to you. I can't understand it for you.

Return to Top
#1806185 - 04/18/13 07:23 PM Re: Teller Outages Southern gal
Doug Hendrickson Offline
Power Poster
Doug Hendrickson
Joined: Oct 2009
Posts: 3,927
None that I know of. We do not report them to the board.

We do discuss any 'significant' teller outages at our daily officers' meeting. We've implicitly used $100 as 'significant'. The purpose of the discussion is to determine what happened, why/how, what's being done to correct the situation, and what was learned from the incident so that policy/procedure can be changed if necessary.
I hear and I forget. I see and I remember. I do and I understand.--Confucius

Return to Top
#1806189 - 04/18/13 07:26 PM Re: Teller Outages Southern gal
manimal Offline
Diamond Poster
Joined: Feb 2008
Posts: 2,207
The only way I see a teller outage being reported to the Board is if it prompts the filing of a SAR.

We report teller outages to the Risk Committee here, which meets monthly. If more detail is requested, the appropriate manager provides an explanation.
We're all here 'cause we've lost control.


Return to Top

Moderator:  Andy_Z, John Burnett