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#1805829 - 04/17/13 09:36 PM Teller Outages
Southern gal Offline
Platinum Poster
Joined: Mar 2008
Posts: 504
TN
Is there a reguirement that a teller outage report be submitted to BOD?

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Operations Compliance
#1805845 - 04/17/13 11:05 PM Re: Teller Outages Southern gal
califgirl Offline
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califgirl
Joined: Mar 2002
Posts: 2,355
The O.C., California
None that I know of.

I doubt if they do it at Wells Fargo. smile
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#1806185 - 04/18/13 07:23 PM Re: Teller Outages Southern gal
Doug Hendrickson Offline
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Doug Hendrickson
Joined: Oct 2009
Posts: 3,927
None that I know of. We do not report them to the board.

We do discuss any 'significant' teller outages at our daily officers' meeting. We've implicitly used $100 as 'significant'. The purpose of the discussion is to determine what happened, why/how, what's being done to correct the situation, and what was learned from the incident so that policy/procedure can be changed if necessary.
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#1806189 - 04/18/13 07:26 PM Re: Teller Outages Southern gal
manimal Offline
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manimal
Joined: Feb 2008
Posts: 2,207
Deleted
The only way I see a teller outage being reported to the Board is if it prompts the filing of a SAR.

We report teller outages to the Risk Committee here, which meets monthly. If more detail is requested, the appropriate manager provides an explanation.
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