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#1807309 - 04/23/13 05:14 PM EFT Case - Resolved by Merchant
Seven11Eleven Offline
Junior Member
Seven11Eleven
Joined: Dec 2006
Posts: 30
A customer filed an EFT Debit card fraud case with us and the next day received a credit for the full amount back from the merchant where the fraud happened. There is no longer a need for an investigation since it resolved itself.

Do we need to do anything for this?
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"Do the hard jobs first. The easy jobs will take care of themselves." -Dale Carnegie

You should look up Philippians 4:13

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#1807311 - 04/23/13 05:17 PM Re: EFT Case - Resolved by Merchant Seven11Eleven
John Burnett Offline
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John Burnett
Joined: Oct 2000
Posts: 40,086
Cape Cod
If the customer contacted the bank to report his receipt of the credit from the merchant, you can annotate the file to that effect and mark it closed. If you provided provisional credit, follow the routine steps for reclaiming it, including the provisions about covering overdrafts. I recommend sending a written confirmation to the customer (copy retained) reporting the action you're taking.
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John S. Burnett
BankersOnline.com
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#1807313 - 04/23/13 05:18 PM Re: EFT Case - Resolved by Merchant Seven11Eleven
Andy_Z Offline
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Andy_Z
Joined: Oct 2000
Posts: 27,748
On the Net
I assume no provisional credit was paid. I would finalize the claim by sending a letter to the customer advising them that since they were made whole by the merchant, the claim is closed. This will complete your file so it is understood later.
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