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#1833849 - 07/17/13 09:33 PM Customer Selected PINs
BarbT Offline
New Poster
Joined: Nov 2006
Posts: 17
Vermont
Hi Everyone,
Who allows customer selected PINs on their debit cards? If you do, what is your process? We are considering allowing the customer to select their own PIN by entering it in the branch. We currently just order a PIN when we order a card. However, our cards (and our PINS) are just taking longer and longer to get to our customers. Looking for any advice you can give me.
Thanks!
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#1833879 - 07/17/13 11:57 PM Re: Customer Selected PINs BarbT
BetsyS Offline
Gold Star
Joined: Jun 2009
Posts: 471
Depends on what your processor can support. Some offer IVRs. We currently do PIN change at the ATM. However, it's my understanding that it may not be an option with EMV chip cards.
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