Mani, how are your various units logging the complaints? Are you using a central technology to assist, is it siloed and flows up, or another solution?
As part of our UDAAP review, as well as increased commentary on complaint management from CRA and FL, and the hand flailing by ABA and others, we too have looked at this a little closer and feel we can improve our system... currently far too siloed, and needs to be more enterprisewide.
_________________________
I don't repeat gossip, so listen closely...