A customer purchased an online software. She claims that she tried to contact the company to cancel the subscription. In our investigation we discovered that there were certain contractual steps she was required to complete in order to cancel the subscription. She did not meet those obligations. Therefore the cancellation did not process. She has now met those requirements and it has been cancelled. However, she is now asking us to reimburse her for the last year since she did try to cancel.
I want to make sure I am not missing anything under VISA rules...we are not obligated to reimburse her since she did not fulfill her contractual obligations to cancel, right?
Thanks so much.
“The wise know their limitations; the foolish do not.”
Benjamin Hoff, The Tao of Pooh