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#1855600 - 09/26/13 12:10 AM Annual Reg E Error Resolution Notice
Evelyn K Offline
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Joined: Sep 2003
Posts: 9
Delaware, USA
Is it sufficient to provide a link to the Reg E error resolution language or does it need to be included in an email to the customer?

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eBanking / Technology
#1855631 - 09/26/13 12:03 PM Re: Annual Reg E Error Resolution Notice Evelyn K
Andy_Z Offline
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Andy_Z
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Posts: 27,455
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Interesting question. 1005.8 says that you must "mail or deliver" the notice and being conservative I would say that means the notice itself and not a link to it. If the delivery is in your internet banking system and E-SIGN is compliant, "click here for your notice" may be deemed making it available more than delivering it, and even though I think that is a fine line, I'd rather provide the notice with all its content than a link.

I haven't seen an opinion on this. In many cases it is allowed to make a disclosure a link away (think Reg Z), but that isn't specifically applicable to Reg E that I know of.
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