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#1862754 - 10/18/13 04:54 PM
CFPB and submitting a complaint
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Diamond Poster
Joined: Jul 2013
Posts: 1,700
The Country
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::Rant Warning:: We are looking into doing ARM's which we have never done before and so I am tasked with getting some information regarding requirements etc. I understand it is required that we provide a Consumer Handbook on Adjustable-Rate Mortgages (CHARM) booklet to each applicant. So I look into getting a supply. When I call the CFPB I am promped 2 times about filing complaints and when the agent answers he asks what I would like to file a complaint about. I say that I don't have a complaint but that I need them to send me a small supply (maybe 25) CHARM booklets and he proceeds to direct me to USA.gov and how to order them from there where they are $98.00 for 100 booklets. So I ask the guy "Let me get this straignt, we are required to provide these booklets or else we will be punished financially correct?" To which he replies "Correct" I then say "So we are required to pay for booklets that you require us to provide to consumers or else we get fined?" "Yup" So I say ok I do have a complaint to file and he askes what company I would like to file the complaint against and I say the CFPB, :followed by a long long silent pause on his side: he then informes me that they do not accept complaints at this time.  WOW!!! What a joke :Rant over:
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#1862762 - 10/18/13 04:58 PM
Re: CFPB and submitting a complaint
RockChucker, CAMS
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Diamond Poster
Joined: Sep 2011
Posts: 1,648
A CU, Where Regs Don't Apply
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Wonder if their complaint policy specifically states that! I'd like to see a copy, if so. Can we adopt their policy as our own?  I'm sorry Jimbo Customer, that's unfortunate that you think you're being mistreated by us, but we're just not accepting any complaints currently!
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#1862764 - 10/18/13 05:00 PM
Re: CFPB and submitting a complaint
RockChucker, CAMS
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Power Poster
Joined: Jul 2008
Posts: 4,796
You are here
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::Rant Warning:: We are looking into doing ARM's which we have never done before and so I am tasked with getting some information regarding requirements etc. I understand it is required that we provide a Consumer Handbook on Adjustable-Rate Mortgages (CHARM) booklet to each applicant. So I look into getting a supply. When I call the CFPB I am promped 2 times about filing complaints and when the agent answers he asks what I would like to file a complaint about. I say that I don't have a complaint but that I need them to send me a small supply (maybe 25) CHARM booklets and he proceeds to direct me to USA.gov and how to order them from there where they are $98.00 for 100 booklets. So I ask the guy "Let me get this straignt, we are required to provide these booklets or else we will be punished financially correct?" To which he replies "Correct" I then say "So we are required to pay for booklets that you require us to provide to consumers or else we get fined?" "Yup" So I say ok I do have a complaint to file and he askes what company I would like to file the complaint against and I say the CFPB, :followed by a long long silent pause on his side: he then informes me that they do not accept complaints at this time. WOW!!! What a joke :Rant over: Sorry but  I once filed a complaint against the FTC with the FTC. That was about 6 years ago and the still did not respond, good thing I am not holding my breath.
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#1862776 - 10/18/13 05:06 PM
Re: CFPB and submitting a complaint
RockChucker, CAMS
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Diamond Poster
Joined: Feb 2004
Posts: 1,089
PacificNW
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Okay, I know this must have been incredibly frustrating, but what a great story!!! Not trying to downplay the ridiculousness of having to pay for the booklets, but your response of "I'd like to file a complaint" is priceless!!
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#1862789 - 10/18/13 05:14 PM
Re: CFPB and submitting a complaint
RockChucker, CAMS
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Diamond Poster
Joined: Jul 2013
Posts: 1,700
The Country
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I must say it was refreshing when I asked to file the complaint and all I got was silence. It is only $98.00 for 100 booklets but its the principle not the price. rEdAudit, let me know if the FTC ever gets back to you
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-David Brinkley
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#1862817 - 10/18/13 05:47 PM
Re: CFPB and submitting a complaint
bOaty
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Diamond Poster
Joined: Jul 2013
Posts: 1,700
The Country
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Thanks for making my morning, RC!  Glad to help I invite you to try calling and submitting a complaint sometime when you need a good laugh.
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A successful man is one who can lay a firm foundation with the bricks others have thrown at him.
-David Brinkley
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#1862828 - 10/18/13 05:56 PM
Re: CFPB and submitting a complaint
RockChucker, CAMS
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Platinum Poster
Joined: Mar 2012
Posts: 574
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We order our booklets from FRB. Are they not printing them now?
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#1862844 - 10/18/13 06:13 PM
Re: CFPB and submitting a complaint
hgliii
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Diamond Poster
Joined: Jul 2013
Posts: 1,700
The Country
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We order our booklets from FRB. Are they not printing them now? I called the FRB first because that is whose name appears on the booklet but they said that it was passed on to the CFPB. CFPB originaly told me that they didn't have it and that is was HUD that was incharge of it but then they researched it and sent me to USA.gov.
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-David Brinkley
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#1862962 - 10/18/13 08:57 PM
Re: CFPB and submitting a complaint
RockChucker, CAMS
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Platinum Poster
Joined: Feb 2010
Posts: 960
Illinois
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HUD???? I recommend the CFPB look at the Alphabet Soup page on BOL, where they will clearly see that Truth in Lending is one of the regs they are responsible for.
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#1863846 - 10/22/13 06:56 PM
Re: CFPB and submitting a complaint
TB 12
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Joined: Feb 2005
Posts: 5,349
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That is a lot of paper unless you are compliant with e-sign.
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#1866033 - 10/29/13 04:39 PM
Re: CFPB and submitting a complaint
RockChucker, CAMS
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Diamond Poster
Joined: Jul 2013
Posts: 1,700
The Country
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Thanks Herring! That is a lot of paper.
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-David Brinkley
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