but our compliance audit that we just finished yesterday said we are not to as the trust owns the property not the customer. Your compliance auditors should not be dispensing legal advice. They are most likely practicing law without a license.
I posted a very long post with citations to various court rulings on lawsuits involving living trusts. Somehow it all disappeared and I don't feel like recreating it. There is any number of court precedents on this where courts have issued rulings such as:
"the court held the settlors of a revocable living trust had a reversionary interest in the subject property which was sufficient to claim a homestead exemption, which can be claimed only by natural persons. It appears the current regulations under the Act take a similar view that "natural person" includes persons whose ownership interest in their dwelling will be subject to a security interest."
Additionally, the Federal Reserve proposed changes to Regulation Z in 2010 (before the involvement of the CFPB) to include living trusts within the definition of a consumer, mainly due to these lawsuits.
You need to ask your legal counsel regarding similar findings within your jurisdiction. Additionally, giving a RofR when not required by regulation is just a contractual issue that you establish. As long as you don't violate that contractual agreement (i.e., refuse to allow them to rescind), then there is no harm and no foul.
This is really a question for legal counsel and you should not be acting on the advice of a compliance consultant on this issue (even me
).