Thread Options
#1875566 - 12/03/13 06:25 PM Reg E claims requests for documentation
CARM9 Offline
100 Club
Joined: Feb 2011
Posts: 112
What types of documentation are other banks providing when a customer asks for it in connection with a decision on a claim??

Return to Top
eBanking / Technology
#1875578 - 12/03/13 06:47 PM Re: Reg E claims requests for documentation CARM9
rlcarey Online
10K Club
rlcarey
Joined: Jul 2001
Posts: 78,584
Galveston, TX
You give them whatever you used to make your decision. Otherwise, I guess I do not understand your question.
_________________________
The opinions expressed here should not be construed to be those of my employer: PPDocs.com

Return to Top
#1875593 - 12/03/13 07:01 PM Re: Reg E claims requests for documentation rlcarey
CARM9 Offline
100 Club
Joined: Feb 2011
Posts: 112
If we used their account history we are supplying statements, if it is a merchant dispute, we have receipts, contracts, agreements, so I was wondering what other bank send specifically. The CFPB challenges everything so I am asking for opinions on what is being sent to customers.

Return to Top
#1875625 - 12/03/13 07:42 PM Re: Reg E claims requests for documentation CARM9
Derwood Offline
100 Club
Joined: Nov 2009
Posts: 179
If you relied on it to make your decision you must provide copies in an "understandable form". I don't see it as being open to opinions. The documents will most likely vary with each investigation so whatever was used in a specific case will be what you provide.
_________________________
"The mountains are calling and I must go." - John Muir

Return to Top

Moderator:  Andy_Z