Customer up for renewal on a loan. This is a loan that is at least 3 years old. They are now questioning the SS#. Inspection indicates that it was issued in 2009 and may belong to someone else. This is the number that has been on file for 3 years....It was not a problem before (or at least no one said it was). What should be the next step.
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Riding the waves of change.....2014