Certainly it could be a valid Reg E claim but you have information indicating your customer did this, i.e. logon credentials, specific computer, etc. If the customer isn't claiming a hack, I would indicate the logon credentials were provided by him and not changed and the bank not notified. Because I think he is trying to get over on the bank, I'd say it indicates he did or allowed the transactions. Also, Reg E says an error is not one done by the consumer, with their authorization, or from which they benefitted. Clearly funds went to another of his accounts. He benefitted. No claim in my book.
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AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell